Cashfree Compliant Refund Guidelines
Cancellation & Refund Policy
Effective Date: August 11, 2026 • Customer Guarantee & Subscription Terms for Leadflow CRM
1. Overview & Commitment
At Leadflow CRM (operated by Rahul Sharma), customer satisfaction is our top priority. We strive to provide real estate professionals with a seamless multi-tenant lead automation platform for Meta Facebook Lead Ads, Housing.com, 99acres, Magicbricks, NoBroker, and Google Ads.
This Cancellation & Refund Policy outlines the exact terms, timelines, and procedures for cancelling your subscription or requesting a refund for payments processed through our payment gateway partner, Cashfree Payments.
2. Subscription Cancellation Policy
You can cancel your Leadflow CRM paid subscription at any time without penalty or hidden fees:
- Self-Service Cancellation: You can turn off auto-renewal or cancel your plan anytime from your Account Settings inside the Leadflow dashboard.
- Email Request: Alternatively, you may submit a cancellation request by emailing jrdizital@gmail.com or contacting us via WhatsApp at
+91 9152696512.
- Effective Time: Upon cancellation, your account will remain active with full access until the end of your current paid billing period. No further recurring charges will be billed to your payment method.
3. 14-Day Money-Back Guarantee & Refund Eligibility
14-Day Risk-Free Guarantee
If you are dissatisfied with Leadflow CRM for any reason during your first 14 days of a new paid subscription, you are eligible for a 100% full refund of the subscription fee paid.
Eligibility Criteria for Refunds:
- The refund request is submitted within 14 calendar days from the original transaction timestamp.
- The payment was successfully processed via Cashfree (Credit/Debit Card, Netbanking, UPI, Wallets).
- The account has not engaged in fraudulent activities, abuse, or violation of our Terms of Service.
4. Refund Processing Timeline & Method (Cashfree)
We process all approved refunds directly through the Cashfree Payment Gateway API:
1
Submission:
Submit your refund request with your account email & Cashfree Order / Payment ID to
jrdizital@gmail.com.
2
Verification (Within 24 Hours):
Our team verifies your payment details and approves the refund request within 1 business day.
3
Credit Back (5 to 7 Business Days):
Once initiated on Cashfree, funds will reflect in your original payment account (Bank Account, Credit Card, or UPI VPA) within 5 to 7 business days depending on your issuing bank.
Note: All refunds are credited strictly back to the original source of payment used during checkout. Cash or third-party bank account refunds are not permitted under banking security guidelines.
5. Non-Refundable Scenarios
Refunds will not be granted in the following circumstances:
- Refund requests submitted after 14 calendar days from the billing date.
- Partial unused periods of monthly recurring subscriptions after the 14-day window.
- Accounts terminated due to violation of Meta advertising rules, spamming, or fraudulent data submission.
6. How to Request a Refund or Support
To request a refund, please reach out to our founder and support team with your registered email and Payment ID:
Postal Address:
Navi Mumbai, 410218, Maharashtra, India.